Privacy Policy

Last updated: 15th January 2026

Data Controller Information

This privacy policy explains how gridnexae AS ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or use our customer retention analytics services. gridnexae AS is the data controller for the personal data we collect and process.

Data Controller:
gridnexae AS
Olav Tryggvasons gate 110
5009 Bergen, Norway
Registration Number: 372591258
Email: privacy@gridnexae.pro
Phone: +47 55 36 11 16

Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our services.

Information you provide to us:

  • Contact details (name, email address, phone number, company name)
  • Communication preferences and marketing consents
  • Messages and enquiries sent through our contact forms
  • Account information when you register for our services
  • Payment and billing information for our analytics services

Information we collect automatically:

  • Website usage data including pages visited, time spent, and navigation patterns
  • Technical information such as IP address, browser type, device information, and operating system
  • Cookies and similar tracking technologies as detailed in our cookie policy
  • Analytics data to understand how our website and services are used

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, legal compliance, and your consent where required. The purposes for which we process your personal information include:

  • Providing and delivering our customer retention analytics services
  • Responding to your enquiries and providing customer support
  • Processing payments and managing billing for our services
  • Improving our website functionality and user experience
  • Sending service updates, technical notices, and important announcements
  • Marketing communications about our services (with your consent)
  • Complying with legal obligations and regulatory requirements
  • Protecting our rights and preventing fraud or misuse of our services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our cookie policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist us in delivering our services (under strict confidentiality agreements)
  • When required by law, regulation, or legal process
  • To protect our rights, property, or safety, or that of our users or the public
  • In connection with a business transfer, merger, or acquisition (with appropriate safeguards)
  • With your explicit consent for specific purposes

International Data Transfers

As we are based in Norway and serve clients across Europe, your personal data may be processed within the European Economic Area (EEA). Any transfers outside the EEA will be conducted with appropriate safeguards in place, including standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

  • Contact enquiries and communications: 3 years from last contact
  • Customer account data: Duration of service relationship plus 7 years for legal compliance
  • Website analytics data: 26 months from collection
  • Marketing data: Until consent is withdrawn or 3 years from last engagement
  • Legal and compliance records: As required by applicable law

Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data in certain circumstances
  • Right to restrict processing: Request limitation of how we process your data
  • Right to data portability: Request transfer of your data in a structured format
  • Right to object: Object to processing based on legitimate interests or for marketing purposes
  • Right to withdraw consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided in the contact section below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Staff training on data protection and security
  • Secure data centres and hosting infrastructure

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:

Privacy Contact:
Email: privacy@gridnexae.pro
Phone: +47 55 36 11 16
Address: gridnexae AS, Olav Tryggvasons gate 110, 5009 Bergen, Norway

Supervisory Authority

You have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) if you believe we have not handled your personal data in accordance with applicable data protection laws.

Norwegian Data Protection Authority:
Website: www.datatilsynet.no
Email: postkasse@datatilsynet.no
Phone: +47 22 39 69 00