Terms of Service

Last updated: 15th January 2026

Acceptance of Terms

These Terms of Service ("Terms") govern your use of the gridnexae website and customer retention analytics services provided by gridnexae AS, a Norwegian company registered under number 372591258 with its registered office at Olav Tryggvasons gate 110, 5009 Bergen, Norway ("gridnexae", "we", "us", or "our").

By accessing our website, using our services, or entering into a service agreement with gridnexae, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website or services.

Description of Services

gridnexae provides customer retention analytics platforms and related services for e-commerce businesses. Our services include but are not limited to:

  • Customer behaviour analytics and tracking
  • Predictive analytics and churn modelling
  • Automated retention campaign management
  • Customer segmentation and lifecycle analysis
  • Performance dashboards and reporting tools
  • Platform integration and consulting services

Specific service features and capabilities are detailed in individual service agreements and may vary based on your selected service tier.

User Obligations

When using our services, you agree to:

  • Provide accurate and complete information when registering or using our services
  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorised use
  • Use our services only for lawful purposes and in accordance with these Terms
  • Comply with all applicable laws and regulations, including data protection and privacy laws
  • Not attempt to gain unauthorised access to our systems or interfere with the operation of our services
  • Not use our services to transmit harmful, offensive, or illegal content
  • Respect the intellectual property rights of gridnexae and third parties
  • Pay all fees and charges associated with your use of our services in a timely manner

Account Registration and Security

To access certain features of our services, you may be required to create an account. You are responsible for maintaining the security of your account and for all activities that occur under your account. You must immediately notify gridnexae of any unauthorised use of your account or any other breach of security.

Payment Terms

Service fees are specified in your service agreement or as otherwise communicated to you. Unless otherwise agreed, payments are due in advance and are non-refundable. We reserve the right to suspend or terminate services for non-payment of fees.

Data Protection and Privacy

Our collection, use, and protection of your personal data is governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy. You are responsible for ensuring that any customer data you provide to us is collected and shared in compliance with applicable data protection laws.

Intellectual Property

The gridnexae website, services, and all related content, including but not limited to software, algorithms, text, graphics, logos, and trademarks, are the exclusive property of gridnexae or its licensors and are protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to use our services for your internal business purposes only. You may not:

  • Copy, modify, distribute, or create derivative works of our services or content
  • Reverse engineer, decompile, or disassemble our software or algorithms
  • Remove or alter any proprietary notices or labels
  • Use our services to develop competing products or services
  • Grant sublicences or transfer your rights to third parties without our written consent

Service Availability and Modifications

We strive to maintain high service availability but do not guarantee uninterrupted access to our services. We may temporarily suspend services for maintenance, updates, or other operational reasons. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

Limitation of Liability

To the maximum extent permitted by law, gridnexae shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from or related to your use of our services.

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount paid by you to gridnexae in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless gridnexae, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from or related to your use of our services, violation of these Terms, or infringement of any third-party rights.

Confidentiality

Each party acknowledges that it may have access to confidential information of the other party. Both parties agree to maintain the confidentiality of such information and not to disclose it to third parties without prior written consent, except as required by law or as necessary to perform under these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Norway, without regard to its conflict of law principles. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Bergen, Norway.

If you are a consumer resident in the European Union, you may also have the right to bring proceedings in the courts of your country of residence.

Termination

Either party may terminate these Terms and your access to our services at any time with thirty (30) days' written notice. We may terminate your access immediately if you breach these Terms or engage in conduct that we reasonably believe is harmful to our business or other users.

Upon termination:

  • Your right to use our services will cease immediately
  • We may delete your account and data in accordance with our data retention policies
  • You must cease all use of our services and return or destroy any confidential information
  • Sections relating to intellectual property, limitation of liability, indemnification, and governing law shall survive termination

Force Majeure

Neither party shall be liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or government actions.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and gridnexae regarding the subject matter hereof and supersede all prior or contemporaneous communications and proposals.

Amendments

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by posting the updated Terms on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Terms.

Contact Information

If you have any questions about these Terms or need to contact us regarding legal matters, please reach out to us:

gridnexae AS
Legal Department
Olav Tryggvasons gate 110
5009 Bergen, Norway
Email: legal@gridnexae.pro
Phone: +47 55 36 11 16